Start of csampmux fails with message : couldn't access default configuration

Products

• Autosys Workload Automation

Issue/Introduction

When starting csampmux , following error message was produced

 Failed to start "/opt/CA/SharedComponents/Csam/SockAdapter/bin/csampmuxf" - couldn't access default configuration

Environment

Autosys 12.x

Cause

CSAMPMUX requires following environmental variable CASHCOMP.

Resolution

Check if this variable is set before starting csampmux.

env | grep CASHCOMP

If not set, execute

export CASHCOMP=/opt/CA/SharedComponents

Normally, CASHCOMP is set as well in /etc/profile.CA. 
You can also source in /etc/profile.CA before starting csampmux. 

If CASHCOMP isn't set in /etc/profile.CA, please add it as follows

CA_SECTION=${CA_SECTION:-${1:-}}; export CA_SECTION #Set CA_SECTION to the first argument
CA_ETC_CAPROFILE() {
CASHCOMP=/opt/CA/SharedComponents; export CASHCOMP
[ "$CA_SECTION" = "minimum" -a CASHCOMP ] && return 0
CALIB=/opt/CA/SharedComponents/lib; export CALIB
CABIN=/opt/CA/SharedComponents/bin; export CABIN
CSAM_SOCKADAPTER=/opt/CA/SharedComponents/Csam/SockAdapter; export CSAM_SOCKADAPTER
...