Issue with viewing all the plugins from VMware Cloud Director UI.

Products

• VMware Cloud Director

Issue/Introduction

Several scenarios have been observed while accessing the VMware Cloud Director provider UI:

• When navigating to the "More" section, only the Customize Portal and Guided Tours plugins are visible.

• The Customize Portal tab may be completely missing from the UI in some instances.

• In certain cases, clicking on the Customize Portal tab leads to a blank page, with no plugins being displayed.

Environment

VMware Cloud Director 10.5.1.1 and Later.

Cause

If the NgHyperPlugin (v1.0.1) is removed from the Customize Portal section, it can result in all plugins becoming invisible under the "More" menu in the VMware Cloud Director (VCD) UI for both providers and tenants.

In some instances, this issue may arise due to the Customize Portal option being inadvertently disabled, which can also cause the Customize Portal tab to go missing from the UI.

Resolution

To restore visibility of all plugins under the "More" menu in the VMware Cloud Director UI, you must reinstall the VMware Hyper Plugin by following the official guide:
Reinstall the VMware Hyper Plugin for VMware Cloud Director.

Note: If only the Customize Portal option has been disabled and the Hyper Plugin has not been uninstalled, please raise a support request with Broadcom. The support team will assist in either enabling the Customize Portal or updating the provider_scoped flag to 't' (true) as required in the Database.