vCenter having intermittent "Incomplete collection" error

Products

• VMware Usage Meter

Issue/Introduction

vCenter having intermittent "Incomplete collection" error, no recent logs in vccol*.log

Environment

Usage Meter 4.8

Cause

Issue with dss.hash file 

Resolution

1. Login in to Usage Meter appliance as usagemeter user
   
   
2. Navigate to /opt/vmware/cloudusagemetering/var/dss/hash
   
   cd /opt/vmware/cloudusagemetering/var/dss/hash
   
   
3. Rename the file: dss.hash
   
   mv dss.hash dss.hash.bak
   
   
4. Restart the services:
   
   cd /opt/vmware/cloudusagemetering
./scripts/stop.sh All
./scripts/start.sh All


5. Wait a couple of minutes and check the status
   
   ./scripts/status.sh
   
   
6. Confirm that the file: dss.hash is recreated in: /opt/vmware/cloudusagemetering/var/dss/hash 
7. vCenter collection should be fixed