OC Probe 'wasp' FAILED to start: ../jre/jre8u402b06/bin/java) does not exist or is unreachable

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

I have installed the OC on a new machine, the installation is succesful, however, the wasp does not start with the following message: 

Oct  7 11:13:16:685 [140098889679424] Controller: Probe 'wasp' FAILED to start (command = /opt/nimsoft/probes/service/wasp/../../../jre/jre8u402b06/bin/java) does not exist or is unreachable 

Environment

• DX UIM 20.4.* / 23.4.* 
• Linux / RHEL Environment

Cause

The most possible cause is that the robot.cfg environment path to the nimsoft java is not correct. 

Resolution

1. Stop the wasp probe

2. browse on the robot to the install folder Eg: opt/nimsoft/jre and check the jre version folder. Copy the exact path

3. Edit the robot.cfg with the correct environment variable: 

Eg:

   <environment>
      LD_LIBRARY_PATH = .:$LD_LIBRARY_PATH
      NIM_JRE_HOME = jre/jre8u402b06
      NIM_JRE_HOME_1_8 = jre/jre8u402b06
   </environment> 

4. Restart the robot

5. Start the wasp probe

Additional Information

NOTE: If the probe still does not start, set log level 5 in the wasp probe, restart the probe, and observe the log for more information on why it may still be failing.