Failed to upgrade SDDC Manager on "Failed to disable Basic Authentication API access on SDDC Manager"

Products

• VMware SDDC Manager

Issue/Introduction

Symptoms:

• Update Activity presents the following information:
  
  
  
  
• sddcmanager_migration_app_upgrade.log contains errors similar to the excerpt below:
  20xx-xx-xxTxx:13:41.215+0000 ERROR [vcf_migration,0000000000000000,0000] [c.v.e.s.o.model.error.ErrorFactory,pool-4-thread-10]  [D564QJ] FAILED_TO_DISABLE_BASIC_AUTH_SDDC_MANAGER Failed to disable Basic Authentication API access on SDDC Manager
com.vmware.evo.sddc.orchestrator.exceptions.OrchTaskException: Failed to disable Basic Authentication API access on SDDC Manager

Caused by: org.springframework.web.client.HttpServerErrorException$InternalServerError: 500 : "{"errorCode":"FAILED_TO_DISABLE_BASIC_AUTH","arguments":[],"referenceToken":"XXXXXX"}"


• commonsvcs/vcf-commonsvcs.log:
  20xx-09-xxTxx:51:51.903+0000 INFO  [common,66fa5897a1ab0b2a9e14ed143eb1f4c4,73e5] [c.v.e.s.i.s.BasicAuthServiceImpl,http-nio-127.0.0.1-7100-exec-8] Command output: {"output":"New nginx configuration is invalid !!","errorOutput":"sudo: Account or password is expired, reset your password and try again\nsudo: a terminal is required to read the password; either use the -S option to read from standard input or configure an askpass helper\nsudo: unable to change expired password: Authentication token manipulation error\nsudo: a password is required\n/opt/vmware/vcf/commonsvcs/scripts/basicauth/basic_auth_script.sh: line 160: Changing: command not found","exitCode":1}

Environment

VMware Cloud foundation 5.x
VMware Cloud foundation 4.x

Cause

The SDDC manager root password is expired.

Resolution

1. Snapshot the SDDC Manager
   
   
2. Reset The SDDC manager root password: How to reset SDDC Manager vcf and root user accounts
   
   
3. Retry the upgrade.