VMware VCSA installer page is blank when selecting a datastore

Products

• VMware vCenter Server

Issue/Introduction

While upgrading/installing a vCenter Server 6.7 to version 7.x using the vCenter Server 7 UI installer, the administrator is not to select a datastore for installing the new vCenter Server Appliance (VCSA). 

The issue is observed during the restore process of the VCSA 

The datastore selection was blank as shown in the following image.

 

Environment

VMware vCenter Server 7.x

Cause

This issue occurs when upgrading/installing/restore of vCenter server multiple times in same local system, the Windows roaming profile keeps the data as cached 

Resolution

• Open the File explorer in Window machine where the VCSA UI installer was previously running.

 

• Go to the %appdata% folder i.e. C:\Users<username>\AppData\Roaming folder

 

• Delete the installer folder

 

• Run the VCSA installer again and in the datastores selection page will show the available datastore again