Symantec Management Agent upgrade failed on Site Servers when upgrading to ITMS 8.7.2

Products

• Client Management Suite

Issue/Introduction

When upgrading to ITMS 8.7.2, the upgrade on the Notification Server was successful, but 5 of the Site Servers failed to successfully upgrade the Sym Agent while over 10 were successful.

Environment

ITMS 8.7.2

Resolution

Found that the AeXNSEvent.dll file, found in the C:\Program Files\Common Files\Altiris folder was interferring with the install.  To resolved this we:

• Stopped the "World Wide Web Publishing Service" (IIS) in Services Manager
• Deleted the AeXNSEvent.dll from the folder C:\Program Files\Common Files\Altiris
• Restarted the "World Wide Web Publishing Service" (IIS) in Services Manager
• Was then able to successfully run the Sym Agent installer (in this case we manually ran AeXNSC.exe from the NSCap\bin\Win32\X86\NS Client Package) and it recognized the failed installed and then completed it.