Troubleshooting access issues after registering the Aria Operations plugin in VMware Cloud Director

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

• The chargeback plugin for VMware Cloud Director in VMware Aria Operations is registered with the VMware Cloud Director endpoint.
• After publishing VMware Aria Operations access for a tenant, an error is experienced by the tenant.
  • The VMware Aria Operations manager view fails to load for the tenant and appears to be trying to reach the private IP of VMware Aria Operations.
  • The VMware Aria Operations Manager view fails to load with the error 'The webpage at https://your-aria-fqdn.xxx might be temporarily down or it may have moved permanently'.
  • In some cases the VMware Aria Operations Manager plugin view will load but will be very slow to load, taking minutes to open the view.
  • Attempting to access VMware Aria Operations results in a "User session expired" error

Environment

• VMware Aria Operations 8.16.x
• VMware Aria Operations 8.17.x
• VMware Aria Operations 8.18.x
• VMware Cloud Director 10.6.x
• NSX Advanced Load Balancer

Resolution

1. Ensure the 'System access URL' address under Administration > Global Settings > System Settings in VMware Aria Operations contains the load balancer address if one is being used or the FQDN of the primary node.
2. Review 'Test the VMware Cloud Director connection to a remote server' and trust the VMware Aria Operations certificate.
3. Publish the updated VMware Aria Operations System Access URL to the VMware Aria Operations plugin in VMware Cloud Director by:
   1. Unregister the plugin via the associated VMware Cloud Director adapter instance by clicking 'Edit' > 'MANAGE REGISTRATIONS' > enter the credentials and selecting 'UNREGISTER'
   2. Register the plugin once again and save the VMware Cloud Director adapter instance.
   3. Republish the VMware Aria Operations plugin via the VMware Cloud Director portal to the desired Tenant organizations.

Workaround
if you receive the 'User Session Expired' error when using the load balancer is as follows:

• Change the 'System access URL' address under Administration > Global Settings > System Settings in VMware Aria Operations from the load balancer address to the VMware Aria Operations primary FQDN.