NSX - Issue when creating new local users - (Error code: 36162)

Products

• VMware NSX

Issue/Introduction

- When creating a local user you get error:

Error : An unknown error occurred during last user account operation, please retry again. (Error code: 36162)

- On /var/log/auth.log you see error:

pam_unix(chfn:account): expired password for user root (password aged)

Environment

NSX

Resolution

Update Root password:

1. Login to the Management Domain vCenter Server.
2. Open a remote or web console to the first NSX Manager node of the cluster.
3. Login using the root account and the original password.
4. You will be prompted to change the password immediately, follow the on-screen prompts to change the root password.