We are trying to use the AppNeta Observer feature but keep encountering blacklisting.
Article ID: 379016
Updated On:
Products
Issue/Introduction
We were previously configured to send AppNeta Events to our internal targets for Event Integration, but we've seen the data stop. We noticed when checking our setup that the target has become blacklisted.
Cause
With 10 consecutive events fail to send to the target, you may encounter blacklisting. There could be a variety of causes why the events fail to reach your target, but most commonly is due to timeouts often related to Firewall settings.
Resolution
You'll want to ensure you've whitelisted your App-Server and its IP, found in this list.
Please also ensure the following are whitelisted:
nat1-ip-2 34.148.110.58
nat1-ip-3 35.231.244.105
nat1-ip-4 35.243.220.40
nat1-ip-0 35.231.104.101
nat1-ip-1 35.237.114.222
nat2-ip-1 104.196.65.22
nat2-ip-3 35.229.35.205
nat2-ip-0 34.148.182.86
nat2-ip-4 34.75.230.23
nat2-ip-2 34.138.221.9
~
You can check if you are currently blacklisted
1. In AppNeta, navigate to Gear Icon > Explore API > observer > GET /v3/observer.
2. Click Try it out!
- The Response Body section contains the current configuration.
- The Response Code should be 200.
- The blacklisted field is true if the server is on a block list and false if it is not.
{
"name": "string",
"enabled": true,
"url": "https://www.example.com",
"testEvents": false,
"seqEvents": false,
"sqaEvents": true,
"webAlertEvents": false,
"networkChangeEvents": false,
"headers": [
{
"name": "string",
"value": "string"
}
],
"blacklisted": true,
"userId": "[email protected]"
},
Additional Information
Please also have a look at this guide:
AppNeta SaaS Servers and IP:
AppNeta Firewall guide:
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