Zerto Known Issue - Prolonged Failover Test and Failover Live Durations in VMware Cloud Director 10.4.2.2,10.4.3 and 10.5

Products

• VMware Cloud Director

Issue/Introduction

Customers running VMware Cloud Director 10.4.2.2,10.4.3 and 10.5, mainly in ICDR topologies, will experience prolonged Failover Test and Failover Live durations due to a VMware known issue.

https://help.zerto.com/bundle/Known.Issues.HTML/page/known_issues.html

Environment

VMware Cloud Director 10.4.2.2,10.4.3 and 10.5

Cause

VMs with cloud.uuid value, which is used as an identifier for vCloud Director Managed VMs is used by Zerto and is causing delay to vCenter task  "Failover Before Commit".

Resolution

Issue is resolved in vCloud Director 10.5.1.1

As a workaround, and as always please create DB backup before proceeding:

1. SSH to any DB cell
2. Login to DB using the following commands:
su - postgres
psql vcloud
3. Output and send the results of the following
\d+ ui_vm_inv_list_view

4. Edit view removing text - "AND vm_inv.cloud_uuid IS NULL"

5. Replace the View with the following command in SQL:

CREATE OR REPLACE VIEW public.ui_vm_inv_list_view
 AS

[Paste output from step 3]