VIP User or Credential automatic unlock policy not unlocking user or credentials

Products

• VIP Service

Issue/Introduction

Locked users or credentials are not automatically unlocked after the lockout duration value has been reached.

Resolution

All users or credentials are not automatically unlocked in bulk when the time elapses. A locked user or credential is automatically unlocked the next time that the user attempts to authenticate if the lock duration set in this policy elapses.

 Note: A VIP administrator can manually unlock the user or credential manually, but if this policy is enabled, administrator intervention is not required.