Null Pointer Exception when Accessing environment for IDM User Console

Products

• CA Identity Suite

Issue/Introduction

Null Pointer Exception when accessing the realm for the IDM User Console via browser.

 

Exception during page display:

 java.lang.NullPointerException

at java.util.Hashtable.get(Hashtable.java:364)

at com.netegrity.taglib.skin.TagUtilBase.getSkin(TagUtilBase.java:70)

at com.netegrity.taglib.skin.TagUtilBase.getSkin(TagUtilBase.java:101)

at com.netegrity.taglib.skin.UpdateTag.chooseSkin(UpdateTag.java:371)

at com.netegrity.taglib.skin.UpdateTag.setActiveSkin(UpdateTag.java:309)

at com.netegrity.taglib.skin.UpdateTag.doEndTag(UpdateTag.java:141)

at org.apache.jsp.app.imcss.index_jsp._jspx_meth_skin_005fupdate_005f0(index_jsp.java:701)

at org.apache.jsp.app.imcss.index_jsp._jspService(index_jsp.java:170)

at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:590)

at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:433)

at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:403)

at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:347)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:590)

at io.undertow.servlet.handlers.ServletHandler.handleRequest(ServletHandler.java:74)...

Cause

The custom skin is not listed in the index.jsp.

Resolution

1. Open the index.jsp file in a text editor. This file is located in the following folder, for example:

    

   <iam_im.ear>/user_console_war/app/imcss
2. Under the <skin:update> section, add the following as the first entry:

    

   <skin:skin name="yourskin" filename="/app/imcss/yourskin/yourskin.properties" />

    
3. Save the file.

Additional Information

See also, https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-manager/14-5/configuring/user-console-design/branding-the-user-console/how-to-create-a-skin.html