VMware Aria Log Insight (vRLI) inventory sync from VMware Aria LifeCycle Manager (vRLCM) fails

Products

• VMware Aria Suite

Issue/Introduction

• The VMware Aria Lifecycle Manager (LCM) is failing to execute inventory sync request for vRealize Log Insight (vRLI) with the following error: Unable to connect to host. Check host details and retry.java.net.ConnectException: Connection refused (Connection refused).
• vRLI synchronization attempts to use the admin credentials for vRLI, but login to the vRLI admin page directly from vRLI UI is unsuccessful.

Environment

• VMware Aria LifeCycle Manager 8.x 
• VMware Aria Log Insight 8.x 

Cause

• The vRLI synchronization fails because the vRLI admin credentials are not working, preventing LCM from performing an inventory sync.

Resolution

• Ensure the vRLI cluster is healthy and working. 
• Ensure FIPS mode is enabled in LCM if applicable.
• Ensure that the admin page of vRLI is accessible and working. If needed, reset the vRLI admin page credentials using the instructions provided in the relevant knowledge base article: How to reset and unlock the local admin account in Aria Operations for Logs
• Once you are able to login to the vRLI admin page, retry the inventory sync from the LCM.