VMware SDWAN Edge Activation (RMA Reactivation) email is not received by the recipient
Article ID: 378834
Updated On:
Products
Issue/Introduction
While activating the SDWAN Edge, Customers might fail to get the activation emails.
The same can happen while doing reactivation of an old edge.
Environment
Velocloud SDWAN Edge , VMware SDWAN Edge
Cause
The process of activating an edge is described in the below document
The activation links comes with a sender address as "[email protected]"
Customer email rules can detect this as a Spam and move to Spam or Junk folder.
Resolution
Customer email rules can detect this as a Spam and move to Spam or Junk folder.
Please check the spam or junk folder for activation emails from sender "[email protected]" with subject "Edge Activation for edge <Edge Name on the VCO>"
If the email is seen neither in Inbox nor in Spam/Junk folder, open a case with Tech support for further investigation.
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