Attribute Display Names Incorrect in Submitted Tasks - Identity Manager

Products

• CA Identity Manager

Issue/Introduction

This article addresses an issue where raw attribute names (e.g., "Custom Field 86") appear instead of the configured labels (e.g., "Job Code") on the Submitted Tasks Detail page within Identity Manager 

Environment

Identity Manager 14.5 & 15

Cause

The issue occurs when attribute display names or labels are not correctly mapped or defined in the provisioning directory properties, the user store, or global provisioning field settings.

Resolution

1. Update Provisioning Store:
   • Open IM Management Console and navigate to Directories > ProvStore.
   • Click Export to download the properties.
   • Update the attribute description and displayname values.
   • Import the file and restart the environment.
2. Update User Store:
   • Navigate to Directories > UserStore in the Management Console.
   • Click Export to download properties.
   • Update the relevant attribute values and import the file.
   • Restart the environment.
3. Update Global Provisioning Fields:
   • Open Provisioning Manager.
   • Navigate to Global Properties > Custom User fields.
   • Verify and update the Field Names as required.

Additional Information

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