ESXi Support for Hardware Not Listed in VMware Compatibility Guide
Article ID: 378798
Updated On:
Products
Issue/Introduction
Users may encounter confusion or potential software support limitations when attempting to install or upgrade to a newer version of ESXi on hardware that is not listed in the VMware Compatibility Guide. This article clarifies the compatibility status and outlines potential risks and considerations.
Environment
- Hardware: Any server or device not listed in the VMware Compatibility Guide for the desired ESXi version
- Software: Current ESXi version (installed) and newer ESXi version (desired upgrade)
Cause
There may be a discrepancy between VMware's official Compatibility Guide and a hardware vendor's own compatibility claims:
1. The VMware Compatibility Guide does not list the specific hardware as compatible with the desired ESXi version.
2. The hardware vendor's own compatibility information may indicate support for the desired ESXi version.
This discrepancy typically arises because the hardware vendor has not completed VMware's official verification process for the specific ESXi version on their hardware models.
Resolution
While there is no direct resolution to make unlisted hardware officially compatible in VMware's Compatibility Guide, users have the following options:
1. Maintain the current ESXi version:
- Continue using the last officially verified ESXi version for your hardware.
- This ensures full VMware software support for hardware-related issues.
2. Upgrade to the desired ESXi version (with caution):
a. Assess the risks and potential support limitations.
b. Consult with your hardware vendor about their support policies.
c. If proceeding, document your decision and understand the potential impact on VMware support.
3. Wait for official verification:
- Monitor the VMware Compatibility Guide for updates.
- Contact your hardware vendor to inquire about their plans for official VMware verification.
Additional Information
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