L1 sometimes has problems processing customer doc and restoring them into their proper format. This KB provides an additional 'DFDSS' jobstep in the customer job / process used to upload doc. This should help to minimize data formatting issues when L1 processes these files.
//*
//* JCL sample to TERSE & UPLOAD
//* file into Broadcom case
//*
//****************************************************
//* *
//* DUMP datasets *
//* *
//****************************************************
//DSSDUMP EXEC PGM=ADRDSSU
//SYSPRINT DD SYSOUT=*
//OUTDD1 DD DSN=customer.dataset.name,
// UNIT=3390,SPACE=(CYL,(50,50),RLSE),
// DISP=(,CATLG,DELETE)
//SYSIN DD *
DUMP OUTDD(OUTDD1) -
DS(INCL( -
untersed.dataset.name -
)) -
CANCELERROR -
OPTIMIZE(1) -
TOLERATE(ENQF) -
WAIT(2,2)
/*
//****************************************************
//TERSE1 EXEC PGM=TRSMAIN,PARM='PACK'
//SYSPRINT DD SYSOUT=*
//INFILE DD DISP=SHR,DSN=customer.dataset.name
//OUTFILE DD DSN=tersed.dataset.name,
// DCB=(RECFM=FB,BLKSIZE=6144,LRECL=1024),
// UNIT=SYSDA,SPACE=(CYL,(750,200),RLSE),
// DISP=(NEW,CATLG,DELETE)
//*
//FTPSTEP3 EXEC PGM=FTP,PARM='(EXIT=08'
//SYSTCPD DD DSN=VTAM.TCPIP.TCPIP.DATA,DISP=SHR
//SYSPRINT DD SYSOUT=*
//OUTPUT DD SYSOUT=*
//INPUT DD *
supportftp.broadcom.com
[email protected]
password
cd /siteid/case number/files_from_customer/
bin
put tersed.dataset.name file.name.on.case
quit
//
where:
untersed.dataset.name is the file you want to compress and attach to the case.
customer.dataset.name is the customer data set to be uploaded, and before it is tersed.
tersed.dataset.name is how the output will be named.
[email protected] is the email address you use to log on to Broadcom Support Online.
password is the password you use to log on to Broadcom Support Online.
siteid is your SiteID setup on Broadcom Support Online. This is a 7-digit numeric padded on the left with zeroes, e.g. 0123456.
case number is the case number you want to upload the file into.
file.name.on.case is the name the file will have on the FTP server (name which shows up on the case). As best practice, it is a good idea to include a qualifier of .TRS in the file.name.on.case to indicate to Broadcom personnel that the file is tersed.
This JCL can be used for Sequential datasets; Partitioned datasets; System logs; Product logs; DUMPs; Load Libraries, etc..
Also check the dataset customer.dataset.name DCB information from 3.4 and make sure that the SMS Compressible is not set to Yes. Following screen is for the reference where it is set to Yes. The SMS Data class is setting this field to Yes, so make sure that the SMS Data class (that is not setting the value Yes) is changed and data is collected again.
In this case change the SMS Data class for creating the original