Clarity Rally Integration Sync Mapped Information Job Issue

Products

• Clarity PPM SaaS

Issue/Introduction

We are finding during the Sync Mapped Information Job for our Clarity to Rally sync attributes setup for a Create/Update from Clarity to Rally do not update Rally when the value in Clarity is updated to blank/null. These are fields that are single select drop down attributes in Clarity that have been mapped to Rally. Does the system require a lookup mapping for an explicit 'None' value be created in the values list?

Resolution

Upon issue investigation a product improvement is necessary.

The Integration behaves as expected with the lookup values except when a user selects "--None--" (in Clarity) or 'No Value' (in Rally). The sync job does not recognize the selected value (e.g., Null) and therefore not updating the Rally field to "--No Value--" or null or the Clarity field to "--None--" as expected.

The Integration Mapping > Lookup Mapping UX does not show "--None--" as an available mapping selection for a Clarity value or "--No Value--" as an available mapping selection for a Rally value, so there's no way to sync to "none" in the lookup mapping UX.

There is need for the Clarity / Rally integration update the target Clarity or Rally lookup values when the user selects a null value (e.g., "--No Value--" in Rally or "--None--" in Clarity) from within a single value lookup.