NetOps Portal Dashboard View Device link returns error

Products

• DX NetOps
• CA Performance Management - Usage and Administration

Issue/Introduction

A "Dynamic Trend View" View type is in a Dashboard showing Interface metric data. It shows the interface name and the device name as links.

Selecting the interface name brings you to that interfaces specific Context Report.

Select the device name should bring you to that devices specific Context Report but instead it returns an error:

Context {itemType} is not supported

The View looks like this.

Environment

All supported DX NetOps Performance Management Portal web server releases 24.3.1 and earlier

Cause

Code defect results in incorrectly built URL for device Context Report. A sample broken URL would look like this, with the incorrect parts in bold.

• https://<PortalHostName>:8182/pc/desktop/page?pg={itemType}&{requiredVariable}=1019

Resolution

The only workaround available is selecting the interface, then selecting the parent device name from the top right corner of the interface items Context Report.

This will be resolved via defect DE154136. The solution is scheduled for inclusion in the 24.3.2 release (subject to change). Upgrade to 24.3.2 or newer to test for fix, or review the Fixed Issues documentation for 24.3.2 to confirm inclusion of DE154136.