vIDM node failed to boot after applying patch CSP-95247
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vIDM node failed to boot after applying patch CSP-95247

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Article ID: 378767

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Updated On:

Products

VMware Aria Suite

Issue/Introduction

Symptoms:

  • After installing VMware Identity Manager patch CSP-95247 found here, the VM does no longer boot and is stuck with "Error 15: File not found"
  • This VMware Identity Manager node was not deployed in version 3.3.7 but has been upgraded from an earlier version 

Environment

only upgraded VMware Identity Manager appliances are impacted which are using Grub version 0.97

Cause

The installed Grub version was not changed and the Installation is still using Grub version 0.97.

The patch updates the Grub configuration for version 2 but not earlier version and therefor the boot configuration is pointing to the old binaries.

Resolution

To restore access:

  1. To be able to boot the broken vIDM appliance please follow KB article 376435, Step 1-4.
  2. Then edit the kernel package from /vmlinuz-4.19.269-3.ph3 into /vmlinuz-4.19.315-1.ph3 and confirm with Enter
  3. To proceed to boot the appliance press b
  4. Once the appliance is up & running, open a shell session to it.
  5. Create a backup up of the file /boot/grub/menu.lst
  6. Edit /boot/grub/menu.lst file using vim, hit letter "I" for Insert Mode
  7. Update /vmlinuz-4.19.269-3.ph3 into /vmlinuz-4.19.315-1.ph3
  8. Update /initrd.img-4.19.269-3.ph3 into /initrd.img-4.19.315-1.ph3
  9. Exit Insert Mode with Escape button, then save the changes using ":wq"

* If you are planning to install the Patch CSP-95247 then please follow above steps 4-9 and only then install the patch.

 

To avoid the issue from happening again with further patches please upgrade the installed grub installation using the attached bundle:

  1. Before proceeding please take a Backup of the vIDM environment.
  2. Copy the bundle install-ph-grub2.tar.xz to the impacted vIDM appliance to either /tmp or /root
  3. Decompress the archive using command:
    tar -xvf install-ph-grub2.tar.xz
  4. Navigate to the new folder: cd install-ph-grub2
  5. Identify the location of the root partition: 
    lsblk | grep -e "/$" | cut -c 3- | awk '{print $1}'
  6. Run the script providing the root partition location ./migrate-to-photon-grub2.sh /dev/sdX for example with root partition on sda4:
    ./migrate-to-photon-grub2.sh /dev/sda4
  7. Reboot the system / for vIDM installations deployed from Aria Suite Lifecyle Manager initiate the Power Off / Power On from there.

Attachments

install-ph-grub2.tar.xz get_app
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