Request Manager Role

Products

• CA Service Catalog

Issue/Introduction

In CA Service Catalog, users have been assigned as Request Managers, however, that does not give them all the permissions they need. 

Is it possible to configure Request Managers to:

1.  Find and complete, cancel or push through any other request in CA Service Catalog

2.  Have access to Home->Catalog->Administration tab

3.  On the Administration Tab, only be able to edit Users and hide all other links

Environment

CA Service Catalog 17.x

All Supported Operating Systems

Resolution

Unfortunately within CA Service Catalog,  there is no ability to have custom roles/role customization.

Therefore, the three (3) uses cases provided above for the CA Service Catalog Request Managers are NOT possible.

If role customization within CA Service Catalog is important to your organization, we encourage to submit an enhancement/idea request via the CA Service Management Community.