Upgrading the Operating System on the Notification Server gives an error when running upgrade precheck: 'Altiris Documentation Languages' needs to uninstalled

Products

• Client Management Suite
• IT Management Suite

Issue/Introduction

When upgrading the Notification Server's OS to a newer version (i.e. Server 2016 to Server 2019) the user may be notified that the 'Altiris Documentation Languages' must be uninstalled before proceeding with the upgrade.

Environment

ITMS 8.x

Resolution

Before upgrading the Server OS do the following:

1. Launch Symantec Installation Manager
2. On the Installed Products page, in the Installed products window, scroll down and click Language Packs
3. Click on the uninstall button once the Language Pack is selected
4. In the Symantec Installation Manager dialog box, click Begin uninstall to confirm your uninstall selection
5. (Optional) if a second Symantec Installation Manager dialog box opens, click OK to confirm your uninstallation
6. On the Uninstallation Complete page, click Finish