sd_acmd jobcheck command does not work with ENC

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

When encclient is started, command "sd_acmd jobcheck" does not execute sd_jexec.exe
If encclient plugin is stopped, command "sd_acmd jobcheck" is working

In TRC_CF_ENCCLIENT_*.log following error could be seen :

250724-13:02:21.1015467L|011380|0000419c|encclient |encClient||000000|INFO   | CConnectMgr::processConnect: Connection request initiated
250724-13:02:21.1016073L|011380|0000419c|encclient |encClient||000000|ERROR  | CSRS::connect: attempt to connect to self via ENC not supported
250724-13:02:21.1016533L|011380|0000419c|encclient |encClient||000000|INFO   | CClient::sendConnectResp[id=1060]: sending connect response(3020), new vcid=-1

ENC Client is detecting that initiator and target machines are the same and is blocking the connections as "connect to self via ENC not supported"

Environment

Client Automation 14.5

Resolution

Open a case at CA Broadcom Technical Support and ask for the fix T55V442.

This fix delivers the file :
Name              : cfCafApi.dll
Size                 : 279 040 bytes
Modified Date  : 13/09/2024
Version            : 14.5.0.601

 

This fix could be installed on Agent 14.5 with CU6 or CU7 patch.