Lookup Service Status: Offline in the VMware Cloud Director Availability landing page

Products

• VMware Cloud Director

Issue/Introduction

• In the VMware Cloud Director Availability landing page you can see a yellow triangular warning stating Lookup service "Status: Offline"
• In the health menu you can see  under manager Service status on Lookup Service connectivity a warning "Lookup Service is not configured"

Environment

VMware Cloud director Availability 4.7.x

Cause

This issue occurs because the Lookup Service details were not provided during the initial configuration on the manager service.

Resolution

To resolve this issue populate the Lookup Service details in the manager Web interface.

1. Login in  the manager service using the root credentials at https://Cloud-Replication-Management-Appliance-IP-Address:8441/ui/admin
2. on the settings menu in the Lookup Service field click on edit and fill up the Lookup service details
3. Click Apply

 

You can find more information about Configure the services to accept the vCenter Server Lookup service certificate and optionally allow SSO follow the link Configure the lookup service in the VMware Cloud Director availability site

Additional Information

Note: This can also happen if NTP is not in sync between VMware Cloud Director Availability appliances and vCenter Server.