NSX Manager inaccessible, Error: "Services are down because software integrity check failed. Please refer troubleshooting guide."

Products

• VMware NSX

Issue/Introduction

• NSX Manager is not accessible through UI/SSH
• We see below Error on the NSX Manager VM Console in vCenter after login:
  "Services are down because software integrity check failed. Please refer troubleshooting guide."

 

Environment

VMware NSX-T Datacenter 3.x.x

VMware NSX  4.x

Cause

sw integrity checker failure only impact at the boot time and it bring down network interfaces and other services on the NSX virtual machine on failure.

/image/.sw_integrity_check_failed is present on the affected Manager

Resolution

Issue is fixed in VMware NSX version 4.2.x and VMware NSX-T Datacenter version 3.2.4

Workaround:

1. Remove the file ".sw_integrity_check_failed" and ".sw_integrity_check" under /image folder.
2. Reboot the appliance. This will bypass the sw integrity check.
3. Primarily we need the UI access if its one node deployment. Once the UI is accessible, proceed to redeploy the manager.

Note: Deploying a new appliance is the only permanent solution once this issue occurs.