Aria Operations upgrade fails with Error: upgrade.pak.file_copy_failed due to node running out of disk space

Products

• VMware Aria Suite

Issue/Introduction

The upgrade of Aria Operations fails with Error: upgrade.pak.file_copy_failed as shown under the "Software Update" for the status of the upgrade.

Environment

Aria Operations 8.x

Cause

This issue is commonly caused due to one or more of the Aria Operations nodes running out of disk space during the upgrade.

Resolution

To verify if the upgrade failed due to a node running out of disk space, carry out the following steps:

1. SSH to each of the Aria Operations nodes
2. Login as Root
3. Run the command: df -h
4. Verify if one or more partition is at above 97% utilization

• If one or more nodes have run out of disk space, please follow the procedure in Adding additional storage to a node in Aria Operations (318768) to add additional storage to the impacted nodes.
• If the /storage/log directory is full, please follow the procedure in How to safely clean /storage/log in Aria Operations (315972) to safely clean up the directory.

Once all nodes have sufficient free disk space the upgrade can be restarted. 

Additional Information

We recommend to revert to the snapshot taken prior to the upgrade failure, then implement the procedures to clear or add additional disk space to each Aria Operations node and then starting the upgrade.