EM collector is not starting

Products

• CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

ERROR

com.wily.introscope.server.enterprise.EnterpriseManagerCannotStartException: Data tier 1: Please specify a data tier storage frequency in seconds as a non-zero multiple of 15

Environment

APm & Introscope 10.7.0 SP3

 

Resolution

 introscope.enterprisemanager.smartstor.tier1.frequency=7

Change the  introscope.enterprisemanager.smartstor.tier1.frequency=7 to 15 and start the EM

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/application-performance-management/10-8/administrating/properties-files-reference/introscopeenterprisemanager-properties.html#concept.dita_415567d672f0786bb1445983188e3bec7db9bef1_SmartS