Avatar not displaying after DB refresh

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

After database refresh, user avatar is not displaying, an error is thrown:

global.errors.load.avatar

Environment

Any Supported Clarity release

Cause

Files are not synced between PROD and the refreshed environment

Resolution

• When you perform a database refresh, always ensure you also copy the current PROD filestore so it matches also in the target environment


• For SAAS, please raise a Support request to check the filestore copy was performed successfully as part of the refresh job