Clarity to Jira Interface not working

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

Scenario under consideration:

• A Gel Script is used to call Jira REST API endpoints
• When this script is executed via a Process, in a system that has a single application server, the Jira endpoints are available
• When the same script is executed, in a system that has multiple application servers, and where a proxy has to be used, it does not work
• An error is not evident

Resolution

• Import Jira SSL certificate into Java cacerts of the application servers where the Gel Script is being executed.