Clarity to Jira Interface not working
search cancel

Clarity to Jira Interface not working

book

Article ID: 378555

calendar_today

Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

Scenario under consideration:

  • A Gel Script is used to call Jira REST API endpoints
  • When this script is executed via a Process, in a system that has a single application server, the Jira endpoints are available
  • When the same script is executed, in a system that has multiple application servers, and where a proxy has to be used, it does not work
  • An error is not evident

Resolution

  • Import Jira SSL certificate into Java cacerts of the application servers where the Gel Script is being executed.