Software upgrade failed: "software download failed due to Input/output error".

Products

• VMware VeloCloud SD-WAN

Issue/Introduction

Software upgrade can fail due to I/O disk errors while saving the software image ".You might see the following VCO event:

"error '[Errno 5] Input/output error: u'/velocloud/images/image'"

Cause

This should be caused by I/O errors (disk issues).

Resolution

These errors are usually resolved by rebooting the edge device. However, if the issue continues, we can attempt a factory reset. If the problem still occurs afterward, we can initiate the RMA process.