When updating vCenter in the VAMI, the update/patching will hang and produce the error below
Installation failed
Test RPM transaction failed. Collect the logs for diagnostics
vCenter 7.0.x
The issue is caused by a lack of free space in one of the vCenter /storage
partitions. For example, /storage/core
or /storage/log
The amount of free space can be checked by running the command below in an SSH on the vCenter:
# df -h
You can also check the update_microservices.log
or PatchRunner.log
to identify which /storage
partition is full
update_microservices.log
[YYYY-MM-DDTHH:MM:SS] - 36294 - update_functions:: runCommandAndCheckResult: 373 - DEBUG - runCommandAndCheckResult failed: '\tinstalling package vmware-e
sx-netdumper-7.0.3.02100-0.0.13975548.i386 needs 4KB on the /storage/core filesystem\n'
[YYYY-MM-DDTHH:MM:SS] - 36294 - task_manager:: update: 80 - DEBUG - UpdateTask: status=RESUMABLE, progress=40, message={'id': 'com.vmware.appliance.rpm_transaction_failed', 'default_message': 'Test RPM transaction failed. Collect the logs for diagnostics', 'args': []}
[YYYY-MM-DDTHH:MM:SS] - 36294 - update_b2b:: preInstall:2349 - DEBUG - Returning from preInstall(), failure in preinstall
PatchRunner.log
[YYYY-MM-DDTHH:MM:SS] - 11761 - update_script:: collectRequirements: 645 - DEBUG - Transform patch runner requirements results: {
"requirements": {
"requiredDiskSpace": {
"/storage/core": 22.60932327270508,
"/storage/seat": 19.084375
},
"rpmIgnoreList": [],
"questions": [],
"rebootRequired": false
},
"patchInfo": {
"timeToInstall": 0,
"patchSummary": null
},
"mismatches": [
{
"text": {
"id": "patch.rpm.no.storage.install.error.text",
"translatable": "Insufficient storage space on partition \"%(0)s\".",
"args": [
"/storage/log"
],
"localized": "Insufficient storage space on partition \"/storage/log\"."
},
"description": {
"id": "patch.rpm.no.storage.install.error.description",
"translatable": "As part of the patch product rpms need to be installed on the system, however this won't be possible due to insufficient storage.",
"localized": "As part of the patch product rpms need to be installed on the system, however this won't be possible due to insufficient storage."
},
"resolution": {
"id": "patch.rpm.no.storage.install.error.resolution",
"translatable": "Ensure that on partition \"%(0)s\" there is at least %(1)s MB free.",
"args": [
"/storage/log",
"1"
],
"localized": "Ensure that on partition \"/storage/log\" there is at least 1 MB free."
},
"problemId": null,
"severity": "error",
"relatedUserDataId": null
}
]
}
To resolve this issue, clear space in the impacted /storage partition by removing old files or dump files that are no longer required.
Example:
rm vmkernel-zdump.x
Alternatively dumpfile can be moved to an alternate location should they wish to be saved
mv vmkernel-zdump.x /tmp
After clearing space in the impacted /storage partition resume the vCenter upgrade.
Additionally refer the articles below to help identify which partition is full and how to clean up.