ConnectALL automation is failing with the error : General Exception Occurred during the processing - Exception in getting the existing record

Products

• ConnectAll On-Prem

Issue/Introduction

This error is seen in the logs 

ERROR 2020-09-17 13:13:01,787 [<AutomationName> | <AutomationName>_<AutomationNumber> | <JiraArtifact> | {Administrators}][[ConnectAll-2.11.2.3.R7...  ].connectAll.queue.receiver.05] com.go2group.util.XMLUtil: Could not parse <?xml version="1.0" encoding="UTF-8" standalone="yes"?><Entities TotalResults="0"><singleElementCollection>false</singleElementCollection></Entities>
ERROR 2020-09-17 13:13:01,803 [<AutomationName> | <AutomationName>_<AutomationNumber>| <JiraArtifact> | {Administrators}][[ConnectAll-2.11.2.3.R7 ].connectAll.queue.receiver.05] com.go2group.connectall.model.transformer.model.api.MapValuesTransformer: Exception in getting the existing record 

Resolution

Cloning the automation fixed the issue.