DrNimbus not working in Secure Hub environment when connecting to remote hubs

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

I have launched DrNimbus on my primary hub, and I can see messages coming through, but if I select any other hub in the dropdown, it looks like it connects, but I don't see any messages.

Environment

DX UIM - any version with Secure Hub and Robot applied

Cause

Slowness

Resolution

Although it may appear not to be working, it is actually a performance issue - if you wait longer, the messages will eventually begin to flow.

In most environments it will take around 30 seconds but we have seen it take as long as 2 minutes.

There is no workaround, the issue is because of the way requests are queued with secure hub.  In a busy environment, it will take longer.