APM on perm 24.1 offline image installation unsuccessfull due to import/export image is getting failed

Products

• DX Application Performance Management

Issue/Introduction

Issue:

 

After performing the uninstallation and complete clean up of older version of APM on perm 23.x version , tried to do fresh installation of 24.1 offline image on the same system  , but import/export image is getting failed .

 

Output:

 

AIOpsManagement.sh --exportImages failed - 120 images missing

xxxx dx-installer]$ docker images
REPOSITORY                                                        TAG          IMAGE ID       CREATED         SIZE
dx-docker.packages.broadcom.com/dxi/dxi-installerbase             24.04.02.2   463e489334cf   5 months ago    399MB
dxiregistry.dxi.corp.broadcom.com :5000/dxi/dxi-dxi-installerbase   24.04.02.2   463e489334cf   5 months ago    399MB
hello-world                                                       latest       d2c94e258dcb   17 months ago   13.3kB
[xxx dx-installer]$

[xxx dx-installer]$ docker ps
CONTAINER ID   IMAGE                                                              COMMAND                  CREATED          STATUS          PORTS     NAMES
39f2af8c5780   dx-docker.packages.broadcom.com/dxi/dxi-installerbase:24.04.02.2   "java -jar /dxi-inst…"   12 minutes ago   Up 12 minutes             youthful_northcutt

4.3.74, dx-docker.packages.broadcom.com/dxi/dxi-amq:24.04.02.250, dx-docker.packages.broadcom.com/doi/loganalytics/nginx-elasticsearch:24.4.1.2, dx-docker.packages.broadcom.com/doi/adminui/doi-ui:24.04.19.1010, dx-docker.packages.broadcom.com/doi/topologycreator:24.04.19.217, dx-docker.packages.broadcom.com/doi/metric-metadata:24.04.19.98, dx-docker.packages.broadcom.com/doi/integrationgateway:24.04.19.239, dx-docker.packages.broadcom.com/acc-repository-saas:24.3.2.28, dx-docker.packages.broadcom.com/doi/loganalytics/lautils:24.4.1.3, dx-docker.packages.broadcom.com/dxi/notify-filter:24.04.19.29, dx-docker.packages.broadcom.com/apmservices/at:24.1.0.13-linux-amd64, dx-docker.packages.broadcom.com/apmservices/card:24.1.0.13-linux-amd64, dx-docker.packages.broadcom.com/doi/servicestatemanager:24.04.19.217]
 <time >TRACE - Checking available images (retries 30, timeout between retires 60s)
<time> TRACE - Read 2 images from docker for dx-docker.packages.broadcom.com registry
<time>7 TRACE - [1/30] 120 images missing
<time> TRACE - Read 2 images from docker for dx-docker.packages.broadcom.com registry
<time> TRACE - [2/30] 120 images missing

 

Environment

24.1 installation.

Resolution

As the connectivity with docker environment was lost , so the image impor/export option was not working . Once the connection was established running below command helps to fix the issue .

export CUSTOM_ENV_VARIABLES="-e SKIP_PULL=true" ./AIOpsManagement.sh --importImages
CUSTOM_ENV_VARIABLES="-e SKIP_PULL=true" ./AIOpsManagement.sh --importImages