Install xFlow on existing Service Desk server
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Install xFlow on existing Service Desk server

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Article ID: 378330

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Updated On:

Products

CA Service Management - Service Desk Manager CA Service Desk Manager ServiceDesk

Issue/Introduction

CA SDM with GA release plus an RU patch with Advanced Availability is already installed. Everything is working fine.

We want to add the Xflow/ServicePoint interface to one of the app servers.  How is this best accomplished?

 

Environment

CA Service Desk 17.x

Resolution

  1. It is best before beginning to get a snapshot of the server image and a backup copy of the installation folders for Service Desk.

  2. Ensure all Service Desk-related processes have been shut down on the server.

  3. On App server, run the SDM GA release installation media fand select Xflow and Search Server options and  let the installation complete

  4. Apply the RU patch just to upgrade the binaries related upgrade xFlow and Search Server
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