Install xFlow on existing Service Desk server
book
Article ID: 378330
calendar_today
Updated On:
Products
CA Service Management - Service Desk Manager
CA Service Desk Manager
ServiceDesk
Issue/Introduction
CA SDM with GA release plus an RU patch with Advanced Availability is already installed. Everything is working fine.
We want to add the Xflow/ServicePoint interface to one of the app servers. How is this best accomplished?
Resolution
- It is best before beginning to get a snapshot of the server image and a backup copy of the installation folders for Service Desk.
- Ensure all Service Desk-related processes have been shut down on the server.
- On App server, run the SDM GA release installation media fand select Xflow and Search Server options and let the installation complete
- Apply the RU patch just to upgrade the binaries related upgrade xFlow and Search Server
Feedback
thumb_up
Yes
thumb_down
No