Identity Portal does not start with message Context initialization failed:

Products

• CA Identity Suite
• CA Identity Portal

Issue/Introduction

When try to start Identity Portal it does not start and we can see the following in the server.log file

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WARN  [org.infinispan.partitionhandling.impl.PreferAvailabilityStrategy] (transport-thread--p2-t5) ISPN000313: Cache org.hibernate.cache.spi.UpdateTimestampsCache lost data because of abrupt leavers [LOCAL_HOSTNAME-15506]
ERROR [org.springframework.orm.jpa.LocalContainerEntityManagerFactoryBean] (ServerService Thread Pool -- 79) Failed to initialize JPA EntityManagerFactory: [PersistenceUnit: SIGMA] Unable to build Hibernate SessionFactory; nested exception is org.hibernate.service.spi.ServiceException: Unable to create requested service [org.hibernate.engine.spi.CacheImplementor]
WARN  [org.springframework.web.context.support.XmlWebApplicationContext] (ServerService Thread Pool -- 79) Exception encountered during context initialization - cancelling refresh attempt: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'h8EntityManagerFactory' defined in class path resource [sigma-jpa-context.xml]: Invocation of init method failed; nested exception is javax.persistence.PersistenceException: [PersistenceUnit: SIGMA] Unable to build Hibernate SessionFactory; nested exception is org.hibernate.service.spi.ServiceException: Unable to create requested service [org.hibernate.engine.spi.CacheImplementor]
ERROR [org.springframework.web.context.ContextLoader] (ServerService Thread Pool -- 79) Context initialization failed: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'h8EntityManagerFactory' defined in class path resource [sigma-jpa-context.xml]: Invocation of init method failed; nested exception is javax.persistence.PersistenceException: [PersistenceUnit: SIGMA] Unable to build Hibernate SessionFactory; nested exception is org.hibernate.service.spi.ServiceException: Unable to create requested service [org.hibernate.engine.spi.CacheImplementor]
...
Caused by: javax.persistence.PersistenceException: [PersistenceUnit: SIGMA] Unable to build Hibernate SessionFactory; nested exception is org.hibernate.service.spi.ServiceException: Unable to create requested service [org.hibernate.engine.spi.CacheImplementor]
...
Caused by: org.hibernate.service.spi.ServiceException: Unable to create requested service [org.hibernate.engine.spi.CacheImplementor]
...
Caused by: org.infinispan.commons.CacheException: Unable to invoke method public void org.infinispan.statetransfer.StateTransferManagerImpl.waitForInitialStateTransferToComplete() throws java.lang.Exception on object of type StateTransferManagerImpl

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Environment

Virtual Appliance - Identity Portal 14.5.1

Cause

There are some corruption data that avoid Identity Portal to start correctly.

Resolution

- Reboot the Identity Portal machine to stop all services

- Run the commands below after the machine is up and running

stop_ip

deleteIDPJMSqueue

start_ip

 

If there is no deleteIDPJMSqueue command, check if you the 14.5 SP1 is applied in your environment.

Additional Information

For further information about the commands above, see the documentation Available Aliases