Proxy disconnected state

Products

• CA API Developer Portal

Issue/Introduction

The following error is logged to the ingress container log on the Portal server:

Failed to authenticate tenant with key certificate hash '<hashed_secret>'

Environment

All Supported API Portal versions

Cause

Multiple tenants having the same KEY_CERT_HASH value, this should be unique for each record.

Resolution

Run this query check the KEY_CERT_HASH value is same for 2 records in portal database.

mysql> select UUID, TENANT_ID, NAME, KEY_CERT_HASH from TENANT_GATEWAY;

If more than 1 record is having the same KEY_CERT_HASH value, then de-enroll the newly added tenant and enroll it again.

Now, the portalman key post enrollment will generate new unique KEY_CERT_HASH value for this tenant.