[vLCR] Connector appliance may show older version and some tasks may fail after an upgrade to vLCR components

Products

• VMware Live Recovery

Issue/Introduction

• Post upgrading vLCR Orchestrator and cloud filesystem to version 7.27.3 the connector appliance info may still show older version in Connector Info Wizard. 
  
  
  
  
• Protection tasks may fail for some of the VMs with various error. 
  
  
• Previewing VMs matching any query(tags) in the protection group may fail with error "There was an error getting the data".
  
  
  
  
• In rare cases you may receive email alert as below 

   

  -------------------------------------------------------
  Severity: INFO
  Description: Critical cloud service process recovered
  Region: eu-west-2
  Datastore name: xxxx-xxxx-xxxx-xxxx
  Timestamp: AM UTC
  
  Alarm type: CloudServiceProcessRecovered
  --------------------------------------------------------

Environment

VMware Live Cyber Recovery 7.27.3

Cause

Due to version mismatch some of the docker services on the connector appliance may be in stale state. 

Resolution

Reboot the connector appliance/s once and confirm the version matches the orchestrator instance. Refer How to verify connector information

If this does not update, re-deploy the connector appliance/s. 

Refer Deploy vLCR Connector