[vLCR] Connector appliance may show older version and some tasks may fail after an upgrade to vLCR components
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[vLCR] Connector appliance may show older version and some tasks may fail after an upgrade to vLCR components

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Article ID: 378204

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Updated On:

Products

VMware Live Recovery

Issue/Introduction

  • Post upgrading vLCR Orchestrator and cloud filesystem to version 7.27.3 the connector appliance info may still show older version in Connector Info Wizard. 



  • Protection tasks may fail for some of the VMs with various error. 

  • Previewing VMs matching any query(tags) in the protection group may fail with error "There was an error getting the data".



  • In rare cases you may receive email alert as below 

     

    -------------------------------------------------------
    Severity: INFO
    Description: Critical cloud service process recovered
    Region: eu-west-2
    Datastore name: xxxx-xxxx-xxxx-xxxx
    Timestamp: AM UTC

    Alarm type: CloudServiceProcessRecovered
    --------------------------------------------------------

Environment

VMware Live Cyber Recovery 7.27.3

Cause

Due to version mismatch some of the docker services on the connector appliance may be in stale state. 

Resolution

Reboot the connector appliance/s once and confirm the version matches the orchestrator instance. Refer How to verify connector information

If this does not update, re-deploy the connector appliance/s. 

Refer Deploy vLCR Connector