Inventory is failing to run due to an Access Denied error for AppXScanner during Software Inventory

Products

• Client Management Suite
• IT Management Suite

Issue/Introduction

Full and Delta Software Inventory is failing to run. It appears AppxScanner.exe is failing with an Access Denied error during the inventory run:

C:\ProgramData\Symantec\Symantec Agent\CrashDumps\AeXCrashHistory.log:

Process: AppxScanner.exe
Module: AppxScanner.exe (8.7.2340.0)
Dump File: C:\ProgramData\Symantec\Symantec Agent\CrashDumps\AppxScanner_496_5164_A297486_2024-09-18_18-20-51.ez2
Process ID: 496
Thread ID: 5164
Context Record: 000000E42368EF00
Exception Record: 000000E42368F3F0
Exception Code: C0000005
Flags: 00000000
Address: 00007FF7885BB7D7

RAX=000000E42368F748 RBX=0000000000000000 RCX=000000E42368F748 RDX=0000000000000000 RSI=0000000000000000
RDI=000000E42368F970 RBP=000000E42376FEC0 RSP=000000E42368F700 R8 =000000E42368F708 R9 =000000E423EE7580
R10=000000E423EE7578 R11=0000000000000000 R12=0000000000000000 R13=000000E42368F970 R14=000000E42368F8B8
R15=0000000000000000 RIP=00007FF7885BB7D7 FLG=00010206
CS=0033 DS=002B SS=002B ES=002B FS=0053 GS=002B

Environment

Inventory Solution v8.7.1

Resolution

This issue has been resolved in 8.7.2.

Workaround for 8.7.1: 

1. Download the AppXScanner.exe file that is attached to this case:
   • C:\Program Files\Altiris\Notification Server\NSCap\bin\Win32\X86\Deployment\ExtractedSMAFiles\x64\Agents\SoftwareManagement
2. Connect to the system with the issue, and rename / delete the AppXScanner.exe from this location:
   • C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement
3. Replace it with the file from the 8.7.2 SMP found in Step 1
4. Rerun Inventory scans

That file will need to put this file on each system manually.  A Task could be scripted to Delete the existing file and copy the new one in if there are a lot of systems to do.