HCX Interconnect Appliance Deploy fails with error "OvfUpload failed. Error: Unable to get lease in ready state for vCenter"

Products

• VMware HCX
• VMware Cloud on AWS

Issue/Introduction

• From HCX Manager UI -> Interconnect -> Service Mesh -> More -> Tasks. The Service Mesh creation fails, displaying the following error:

Deploy and Configuration of Interconnect Appliances Failed. Interconnect Service Workflow DeployAppliance failed. Error: Interconnect Service Workflow OvfUpload failed. Error: Unable to get lease in ready state for vCenter https://<Center FQDN>. Cause: Cannot complete file creation operation

• While deploying the IX appliance VM, the following error is observed in vCenter under Monitor -> Tasks: "Cannot complete file creation operation. Object policy is not compatible with datastore space efficiency policy configured on the cluster."

Environment

VMware HCX
vSAN

Cause

During the HCX workflow for deploying the Service Mesh and IX appliance, a task to deploy the OVF is sent to vCenter. However, if vCenter has an incompatible default vSAN policy or other issues, the task will fail.

Resolution

Review the vCenter task for details.
As shown in the example above, the issue was related to vSAN storage or the vSAN policy. Please rectify the storage issue.

If you believe you have encountered this issue, please open a support case with Broadcom Support with the appropriate product and refer to this KB article.
For more information, see Creating and managing Broadcom support cases