Error when trying to add SNOW to Spectrum - NIMRestClient - error javax.net.ssl.SSLException

Products

• DX NetOps
• CA Spectrum

Issue/Introduction

We are trying to add an instance of SNOW to the Service Desk Configuration section in spectrum.

When we hit test, we get an error:

 

<DATE> [http-nio-8080-exec-3] INFO  com.aprisma.debuglog -  (SDIntegration) - SDIntegrationManager - received request: TEST_CONNECTION

<DATE> [http-nio-8080-exec-3] WARN  com.aprisma.errorlog - NIMRestClient - error javax.net.ssl.SSLException: Unsupported or unrecognized SSL message

 

Oneclick is using http on port 8080

Environment

 Spectrum : All Supported Versions

Cause

The internal MIN agent section of the Service Desk Configuration must be set to match the details of the oneclick host.

 

Resolution

In the Servcie Desk Configuration section

Enable the Service Desk integration to allow SPECTRUM to communicate with the specified Service Desk server.

Select the enabled button and an additional section will appear.

Make sure that the http(s) and port sections match the oneclick host.

 

Note : this section was added when Broadcom added the ability to install the NIM agent as a stand alone tool.

Additional Information

Integration with CA Service Desk Manager