Getting a Load of unnecessary tickets

Products

• DX OI SaaS

Issue/Introduction

We are receiving bunch of unwanted tickets which do not exist on the source product which is the UIM. 

We would like to understand why the incidents are being triggered for the alarms which do not exist in UIM.

Environment

OI SaaS UIM 24.1

Resolution

Restarted robot and cleared niscache.  User can see new alarms in the UIM console.