Session id (SessionID1) for Session User1-SessionID1 was not indexed appears in SDM stdlog

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

The following error appears several times in NX_ROOT\log\stdlog:

web:local 16664 ERROR  session.c   10397 Session id (SessionID1) for Session  User1-SessionID1

Environment

Service Desk Manager 17.x

Cause

The message is more of a warning which can be ignored. The message just says that the session was already removed from the list and we are trying to remove it right now. It doesn't change the execution path in any way.

Resolution

These messages have been changed to WARN instead of ERROR starting from 17.4 RU3