Process not triggering when Total Benefits are updated on Benefit Plan

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

We have a process that triggers when Total Benefit in the Benefit Plan is updated. When a new Benefit Plan Details record is created and the numbers are added, it updates the Total Benefit numbers in Benefit Plan and the process is triggered.

However, when Benefit Plan Details record with Benefits is deleted, it updates the Total Benefit numbers in Benefit Plan but the process is not triggered.

Steps to Reproduce: 

1. Login as Administrator.
2. Navigate to Administration->Data Administration->Process.
3. Create new process with details below:
Object Type: Benefit Plan
Start Event: Update
Start Condition:    ( Benefit Plan Total Benefit != Benefit Plan Total Benefit [Previous Value] )
4. Connect Start with Finish step and activate and validate this process.
5. Navigate to Classic->Projects.
6. Open or create new project and click on Financial Plans tab.
7. Go to Benefit Plan and create new plan.
8. Add some detail lines to the benefot plan.
9. Attempt to delete a line from benefit plan details.
10. Notice Benefit Total changes but process does not trigger.

Expected Results: process should trigger since benefit total changes.

Actual Results: process does not trigger

Resolution

DE154183, Under review by Engineering team.