Received Multiple License Files for Carbon Black App Control – Console Only Allows One

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

• After purchasing or renewing Carbon Black App Control - multiple license files are provided instead of one.
• Since the console only allows one license file to be imported, the full license count is not displayed correctly.

Environment

• App Control Server: 8.0 - 8.10.4

Cause

• Following the acquisition of Carbon Black, we have migrated our licensing system to a new backend.
• The files are being generated differently than they historically have been.

Resolution

Upgrading to Server 8.11.0 will allow for importing incremental/multiple Server Licenses.

In the meantime:

• Import one license file. If the license files have different expiration dates, use the one with the later expiration.
• The App Control Server will not prevent Agents from being installed over the license count, therefore, this is mainly a cosmetic issue.

Additional Information

• Upgrade the App Control Server
• Managing the App Control Server License
• This issue was tracked under EPCB-21622 and resolved with the release of Server 8.11.0.