Configure CA Asset Portfolio Management(APM) and CA Service Desk Manager(SDM) integration using a VIP URL

Products

• CA IT Asset Manager Asset Portfolio Management
• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

APM integrated with a SDM app server.

The SDM web interface configuration is being changed to use a VIP URL from a load balancer.

What needs to be done so that when users click on the "CA Service Desk Manager" button on the APM asset detail page, it redirects to the VIP URL?

Environment

CA Asset Portfolio Management 17.3 and higher

CA Service Desk Manager 17.3 and higher, Advanced Availability configuration 

Resolution

1.  Login to APM web page as an administrator. Navigate to Administration-->System Configuration-->CA Service Desk Manager and change the "CA Service Desk Manager Web Services URL" field value to the VIP URL (i.e. https://<VIP-name>:8443/axis/services/USD_R11_WebService?wsdl)

2. Save change

3. Make sure on each SDM APP server in the NX_ROOT directory, the p12 file as value of "CA Service Desk Manager SOAP Policy file name" field is present.  If it is not, copy the p12 file from the CA SDM APP server which was originally integrated with APM to all the other SDM APP servers.

4.  Make sure you have a backup of the MDB database and this query against the MDB database:

update ca_application_registration set product_specific_data='the-VIP-URL' where product_code=2003

For example: update ca_application_registration set product_specific_data='https://<VIP-name>:8443/CAisd/pdmweb.exe' where product_code=2003"

5.  Restart IIS on the APM APP and APM Web servers