PAM-CMN-1678 When Using the API Key in PAM

Products

• CA Privileged Access Manager (PAM)

Issue/Introduction

When using an external utility to make API calls to Privileged Access Manager, the following response is received.

{

    "error": {

        "code": 401,

        "message": "Unauthorized: PAM-CMN-1678: API key demoAPI for user demouser is inactive."

    }

}

Cause

The API key had been accidentally marked as inactive by an administrator.

Resolution

To make the API key active again, navigate to the user, go to the API Keys tab, and click on the checkbox for the inactive API key.