Endpoint Service fails to restart properly after a low memory error occurs

Products

• Data Loss Prevention Core Package
• Data Loss Prevention Endpoint Prevent

Issue/Introduction

After restarting the Endpoint Server Service, following high Garbage Collection and high memory usage event, the service does not start in a timely manner.

Environment

DLP 15.8 MP3

Cause

Sep 20, 2024 11:42:57 AM com.vontu.aggregator.Aggregator main
SEVERE: Aggregator failed to start.
com.vontu.security.KeyStorehouseException: Unable to ignite cryptographic keys.
    at com.vontu.security.keystorecontainer.KeyStoreContainer.readStoreFromStream(KeyStoreContainer.java:225)
    at com.vontu.security.keystorecontainer.FilelessKeyStore.doLoad(FilelessKeyStore.java:94)
    at com.vontu.security.keystorecontainer.KeyStoreContainer.ignite(KeyStoreContainer.java:207)
    at com.vontu.keystorehouse.KeyStorehouse.igniteKeys(KeyStorehouse.java:324)
    at com.vontu.vontukeystorehouse.common.KeyStorehouseManager.igniteKeys(KeyStorehouseManager.java:132)
    at com.vontu.vontukeystorehouse.monitor.IgnitionManager.start(IgnitionManager.java:88)
    at com.vontu.aggregator.Aggregator.startIgnitionManager(Aggregator.java:691)
    at com.vontu.aggregator.Aggregator.start(Aggregator.java:662)
    at com.vontu.aggregator.Aggregator.start(Aggregator.java:646)
    at com.vontu.aggregator.Aggregator.initializeAggregator(Aggregator.java:311)
    at com.vontu.aggregator.Aggregator.main(Aggregator.java:217)
Caused by: java.io.IOException: The loading was interrupted.
    at com.vontu.boxmonitor.keystore.MonitorKeystoreSpi.engineLoad(MonitorKeystoreSpi.java:197)
    at java.security.KeyStore.load(KeyStore.java:1445)
    at com.vontu.security.keystorecontainer.KeyStoreContainer.readStoreFromStream(KeyStoreContainer.java:221)
    ... 10 more

Resolution

Restart Symantec DLP Detection Server Controller Service on Enforce to address the Keystore error.

Additional Information

If GC Overhead errors still occur and are during Endpoint Discover scans, review the solution here to increase memory settings for the system.

Error 'java.lang.OutOfMemoryError: Java heap space' occurs when persisting large incidents from an Endpoint Data at Rest discover scan