SEP Mac client UI Installer does not grant System Extension permission

Products

• Endpoint Protection
• Endpoint Security

Issue/Introduction

After upgrading to MacOS 15.0 Sequoia, or running the SEP Installer wizard for the first time on macOS 15, the installer will not open the `Login Item & Extensions' Page so that permissions can be granted to SEP.

Environment

SEP Mac client

macOS 15 (Sequoia)

Cause

This is a change introduced on Monday September 16th 2024 by macOS 15 only.

Resolution

You need to follow these steps:

1. Go to System Settings > General > Login Items & Extensions > Endpoint Security Extensions.

2. Click on the toggle button and input the admin password to allow the System Extension for 'Symantec Endpoint Protection'.